Refund policy

Returns & Refunds

Alioibonuno
Tobias Rademacher
Tischlerweg 6, 48147 Münster, Germany
Email: info@alioibonuno.store
Phone: +49 251 4820360

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@alioibonuno.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A door must be returned complete and in its original packaging; a leaf that has been cut, trimmed, painted, drilled for hardware or hung cannot be returned, as it cannot be resold. Unused doors in original packaging and unfitted hardware may be returned within the statutory 14-day withdrawal period. Check the size and handing before you cut or fit. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Hinges, latches, seals and finishes wear with use, and a timber or veneer door moves a little with humidity — this is normal, not a defect. Grain and tone variation in real oak is natural and not a defect. Damage from hanging a door in an opening that is not plumb and square, from trimming beyond the stated margin, from using an interior door where a fire door is required, or from a glazed door hung on inadequate hinges is not a warranty defect.